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FREE Webinar - Think Beyond Just AI: Redefining CX to Futureproof Your Revenue

Learn how to turn your support function from a cost center into a growth lever that drives retention, LTV, and repeat revenue.

Author

The DTC Times
August 23, 2026

The brands quietly winning at CX in 2026 aren't choosing between AI and humans.

They've figured out how to use both in exactly the right places. And the gap between them and everyone else is growing every single day.

36% of consumers feel frustrated the moment they realize they're talking to AI. And when a bot gives the wrong refund, misses a warranty claim, or processes a cancellation the customer didn't actually want, 35% of consumers don't just complain - they leave.

That's why on August 27, Chew on This is hosting a FREE webinar called "Think Beyond Just AI: Redefining CX to Futureproof Your Revenue."

Think Beyond Just AI: Redefining CX to Futureproof Your Revenue

We're bringing together Ron Shah, CEO of Obvi, Eli Weiss, VP of Advocacy at Yotpo and one of the most respected voices in DTC retention, and Sachin Jaiswal, Co-Founder of kim.cc, to break down what a future-proof CX operation actually looks like - and exactly how to build one.

Here's what they're covering:

  • What 1,000 real consumers revealed about how they actually feel about AI support and what it's quietly costing brands who get it wrong.

  • Why the best DTC brands are combining AI speed with human judgment and how that one decision is protecting their revenue.

  • The exact model that resolves 70%+ of tickets instantly while making sure a real human catches every edge case before it turns into churn.

  • How to turn your support function from a cost center into a growth lever that drives retention, LTV, and repeat revenue.

This isn't a surface-level conversation about chatbots. It's a blueprint for building the kind of customer experience that actually keeps people coming back.

Register for free now before spots fill up!

🗓️ When: Thursday, August 27, 1:30 PM EST
🔗 Save your spot: Think Beyond Just AI: Redefining CX to Futureproof Your Revenue

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